WhatsMine — AI Omnichannel Marketing, Automation Chatbot SaaS (WhatsApp, Messenger, SMS Email)

urn every customer conversation into revenue. WhatsMine is a complete, self‑hosted omnichannel customer‑messaging platform built with Laravel 12 and React 19. Connect WhatsApp Business, Facebook Messenger and Instagram DMs in one shared team inbox, automate replies with AI chatbots and a no‑code automation builder, and reach thousands of customers with bulk broadcast campaigns — all from a single, multi‑tenant codebase you own.

Use it as your own business messaging tool, or switch on the built‑in SaaS engine (plans, subscriptions, billing & white‑label) and sell WhatsMine as your own product. No monthly platform fees. No vendor lock‑in. One purchase, lifetime updates.

Why WhatsMine?

• 10 powerful modules, one codebase — inbox, AI, automation, broadcasting, CRM, e‑commerce, social, leads, integrations and a full SaaS admin. No paid add‑ons to buy.
• Official Meta APIs — WhatsApp Business Cloud API, Messenger & Instagram Graph API. Reliable, compliant and built for scale.
• AI that knows your business — Retrieval‑Augmented (RAG) chatbots trained on your own documents, with automatic human hand‑off.
• Truly multi‑tenant & white‑label — launch your own messaging SaaS in hours with Stripe, PayPal & Paddle billing.
• Modern stack, clean code — Laravel 12, PHP 8.2+, React 19, Inertia.js, Tailwind CSS, real‑time via Pusher/Echo.
• Developer‑friendly — REST API (Laravel Sanctum), webhooks, modular architecture, multi‑language (i18n) with full RTL support.

Two products in one purchase

1. Run it for your own business — one team, one workspace. Manage every WhatsApp, Messenger and Instagram conversation, automate support and marketing, and grow sales.
2. Launch your own SaaS — enable the multi‑tenant admin, create subscription plans, connect a payment gateway, add your logo and domain, and start signing up paying customers under your brand.

Unified Team Inbox

Every conversation from every channel, in one beautifully simple shared inbox — so your team replies faster and never misses a message.

• WhatsApp, Messenger & Instagram threads side by side, with real‑time updates (typing, presence, read receipts).
• Assign conversations to agents, add internal notes, apply labels, and use canned replies for instant answers.
• Send text, media, documents, emojis, WhatsApp message templates and interactive buttons/lists.
• Smart 24‑hour WhatsApp session window awareness — templates are suggested automatically when the window closes.
• Per‑channel notification sounds, desktop notifications and an unread badge that syncs across the team in real time.

WhatsApp Website Widget

Turn website visitors into WhatsApp conversations with a click-to-chat button.

• Add a floating “Chat on WhatsApp” widget to any site with a single snippet.
• Customizable greeting, agent name, brand color, position and working hours.
• Pre-filled message and per-domain control — every chat lands in your unified inbox.

Analytics & Reports

Know exactly what’s working across every channel and agent.

• Dashboards for conversations, delivery & read rates, response time and resolutions.
• Reports for inbox, campaigns, automation, AI and social — with per-agent performance.
• Date-range filters and CSV / PDF export.

AI Chatbots & Knowledge Base (RAG)

Deploy AI agents that actually understand your products, policies and orders — and only escalate to a human when needed.

• Train chatbots on your own content: PDFs, web pages, sitemaps, FAQs and plain text.
• Retrieval‑Augmented Generation with a vector knowledge base (Qdrant, with a built‑in database fallback — no extra service required).
• Pluggable LLM providers: OpenAI, Anthropic (Claude) and Google Gemini — bring your own API key.
• Order‑aware replies — pull live order context from connected e‑commerce stores into the conversation.
• Automatic human hand‑off, token/cost/latency logging, and a built‑in testing playground.

No‑Code Automation Builder

Design powerful customer journeys on a visual drag‑and‑drop canvas — no developer required.

• 50+ node types: send message/template/media, quick replies, lists, CTAs, polls, locations and more.
• Logic nodes: conditions & branching, wait/delay, ask‑a‑question (forms), webhooks and sub‑flows.
• Smart actions: AI reply, add/remove tags, update contact, assign to an agent, book appointments & Google Meet.
• Native integrations: Google Sheets, Docs, Forms & Calendar, plus WooCommerce/Shopify product nodes.
• Triggered automatically by inbound messages, keywords or events — generate flows from a prompt with the AI builder.

Bulk Broadcast Campaigns

Reach thousands of customers in one click and track every delivery — across WhatsApp, Email and SMS from one composer.

• Target by segment, tag, contact list or CSV upload, with opt‑in filtering for compliance.
• Schedule campaigns, throttle sending and monitor live delivery, read, reply and click‑through analytics.
• Every campaign message is mirrored into the inbox for a unified, two‑way customer view.

Email Marketing

A complete email marketing suite built in — no Mailchimp subscription required.

• Drag‑and‑drop email builder with heading, text, button, image, divider, spacer, columns and social blocks — design beautiful emails with no HTML.
• Ready‑made templates: Welcome, Promotional Offer, Newsletter, Product Announcement, Re‑engagement and Event Invitation.
• Send from your own SMTP (per‑workspace) for full deliverability control.
• Open & click tracking, personalization tokens (e.g. {{first_name}}), scheduling and one‑click unsubscribe.
• Segment‑based audiences and the same analytics dashboard as every other channel.