Rettix – one click withdrawal and return for PrestaShop

From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print and fill out any forms.

What does this look like in the case of PrestaShop?

PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:

• it is available only to customers with a registered account
• it requires providing a reason for the return
• every paid and shipped order is eligible for return
• there is no built-in way to exclude virtual products from returns
• there is no built-in way to exclude customized products from returns
• MailAlerts module sends notifications only to the shop administrator, not to the customer

However, the new regulations require that any customer must be able to withdraw from a contract in an easy way, without having to provide a reason. Additionally, the condition PrestaShop uses to allow returns may not be suitable for every store.

That’s why, instead of reinventing everything from scratch, we developed a simple module that allows you to bypass PrestaShop limitations.

It enables adding an extra “Withdraw” button on the order history page or order details page.